Bringing Your Systems Back to Life
At TechHat, we understand that every business operates differently and faces unique challenges.
That’s why our IT support isn’t just one-size-fits-all – it’s designed around your specific needs.
Whether you’re a small startup, a mid-sized business, or a large corporation, we offer scalable, flexible solutions that grow with you.
Cost-Effective solutions tailored to your unique needs
We understand that every tech setup is unique, which is why we offer tailored solutions to meet your specific needs.
Focusing on cost-effective options, we work closely with you to ensure your technology remains optimized and functional.
Our reliable troubleshooting, setup, and ongoing support aim to minimize downtime and maximize productivity.
- Personalized Service
- Cost-Effective
- Dependable IT Support
Clients
Projects
Hours Of Support
Workers
Services
Customized solutions designed to optimize your technology, ensure security, and keep your business running smoothly
Managed IT Support
Keep everything running smoothly, without the cost of hiring a full-time team
Cybersecurity Solutions
Protecting business data and IT systems from cyber threats, such as malware, phishing attacks, and data breaches
Cloud Solutions and Migration
Increase flexibility, reduce costs associated with physical hardware, and ensure easy access to data from multiple devices
Business Continuity and Backup Solutions
Ensuring that critical business data is backed up regularly and can be quickly restored in of system failure, natural disaster, or cyberattack
IT Consulting and Strategy
Plan and implement a comprehensive IT infrastructure and technology strategy
Network Design and Setup
Plan, design, and implement secure, high-performance networks with continuous monitoring to ensure optimal performance and security
Features
Explore the key features of our IT services designed to keep your business secure, efficient, and always running at its best
Remote Troubleshooting
Fast, efficient, and cost-effective support via remote access, minimizing downtime and getting you back on track quickly
Comprehensive Threat Protection
Protection against malware, viruses, phishing, and other cyber threats with advanced security measures
Custom IT Roadmaps
Tailored IT strategies aligned with your business goals to improve productivity and streamline operations
Wi-Fi and LAN Setup
Installation and optimization of local area networks (LAN) and Wi-Fi to keep your team connected and productive
Automated Backups
Regular, automated backups to ensure your business-critical data is always safe
Scalable IT Solutions
Tailored IT support that grows with your business needs, from small adjustments to large-scale upgrades
Support Plan
IT Support Plan designed for growing businesses
Break-Fix
Only pay when you need help
- No contracts or commitments required.
- Hardware Repairs & Troubleshooting
- Software & System Updates
- Network Diagnostics
- Virus & Malware Removal
- Data Recovery
- Email & Cloud Support
Basic IT Support Plan
Basic IT support and monitoring.
- Helpdesk Support (Business Hours)
- Remote Troubleshooting
- Basic System Health Checks
- Patch Management
- Email & Cloud Service Assistance
- Basic Data Backup Monitoring
Standard IT Support Plan
For businesses that rely on IT daily
- Unlimited Helpdesk Support (Business Hours)
- Proactive Monitoring & Maintenance
- Backup Monitoring
- Network Troubleshooting
- Microsoft 365 Support
- Security Patch Management
Frequently Asked Questions
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What kind of IT support services do you offer?
We offer help desk support, network setup & security, software support, data backup & recovery, managed IT services, and on-site support.
How do I contact support?
You can contact us by phone, email, live chat, or our support ticketing system.
How do I know which IT support plan is right for my business?
Schedule a consultation, and we’ll recommend a plan based on your business needs and budget.
Can you help me set up new hardware or software?
Yes, we assist with installation and setup of new hardware and software.
What are your business hours?
Our hours are Monday to Friday: 8:30AM - 05:00PM, with optional weekend hours and 24/7 emergency support for premium plans.
How do I get a quote for IT services?
Request a free quote by filling out our contact form or calling us at +61 0481292348.
Do you offer remote IT support?
Yes, we provide secure remote IT support for troubleshooting and issue resolution.
Will my business data be safe with your support?
Yes, we follow industry best practices for data security, including encryption and secure access.
Do you provide IT support for small businesses?
Yes, we offer tailored IT solutions for small businesses at affordable prices.
Team
Our team is dedicated to delivering reliable, responsive IT support tailored to your business needs
Simone Pettinella
Founder & IT Support SpecialistFounder and lead IT Support Specialist, providing hands-on, reliable technical support to help businesses stay secure, efficient, and stress-free
Contact
Have questions or need assistance?
Address
46 Swan Street
Hamilton, NSW 2303
Call Us
+61 0 481 292 348
Email Us
info@techhat.com.au
Open Hours
Monday - Friday
8:30AM - 05:00PM